Conflict

If you can approach conflict positively, it can: 

• Improve the quality of decisions
• Stimulate involvement in the discussion
• Arouse creativity and imagination
• Facilitate employee growth
• Increase movement toward goals
• Create energetic climate
• Build more synergy and cohesion among teams
• Foster new ideas, alternatives, and solutions
• Test positions and beliefs

If conflict is approached negatively, it can:

• Be destructive and uncontrollable
• Create ineffective working groups
• Cause productivity to suffer
• Reduce the exchange of ideas and information
• Develop animosities
• Break down communication
• Diminish trust and support

*http://www.amtonline.com/publication/article.jsp?pubId=1&id=1716&pageNum=2